Open an account

Account opening starts with email verification, KYC documents, and a deposit method

Opening an account on sahabat hk requires you to provide accurate personal information and to verify your identity before you can place bets or access live-dealer tables. This process protects both you and the platform by ensuring that all accounts are linked to real, identifiable users and that funds are handled securely.

The registration form above collects your username, email, password, and mobile number. After you submit the form, sahabat hk sends a verification email to the address you provided. You must click the link in that email within 24 hours to confirm your email address. If you do not receive the email, check your spam folder or request a new verification link from the login page.

KYC verification and document upload

After email verification, sahabat hk requires you to complete Know Your Customer (KYC) checks. This means uploading a clear photo of your identity document — such as a national ID card, passport, or driver's license — and a proof of address, such as a recent utility bill or bank statement. These documents must be dated within the last three months and must match the name and address you provided during registration.

sahabat hk uses automated document recognition to speed up the process, but a member of our compliance team may review your submission manually if additional clarification is needed. Once your documents are approved, you will receive a notification via email. If your documents are rejected, the notification will explain why and invite you to resubmit corrected versions.

Do not attempt to upload fake or altered documents. sahabat hk has strict policies against fraud, and accounts found to contain false information will be suspended or closed permanently. Your personal data is encrypted and stored securely in accordance with our privacy policy

Two-factor authentication and account security

Once your KYC documents are verified, sahabat hk prompts you to enable two-factor authentication (2FA) on your account. This adds a second layer of security by requiring you to enter a time-based code sent to your mobile number each time you log in from a new device or browser. Even if someone obtains your password, they cannot access your account without this code.

You should also set a strong, unique password that you do not use on other websites. sahabat hk does not store your password in plain text; it is hashed using industry-standard encryption. If you forget your password, use the "Forgot password" link on the login page to reset it via email. You will be asked to verify your identity by answering security questions or confirming your mobile number before a reset link is sent.

Keep your login credentials confidential. Do not share your username, password, or 2FA codes with anyone, including sahabat hk staff. Our support team will never ask for your password. If you suspect unauthorised access to your account, change your password immediately and contact our support team.

Deposit methods and account funding

sahabat hk accepts deposits via multiple payment channels to suit different user preferences. Mobile wallets — DANA, e-wallet, mobile banking, local payment, and online payment — allow subject to verification with minimal friction. e-wallet, a standardised QR-code payment system, works across many Indonesian banks and fintech providers. Traditional bank transfers via mobile banking, local payment, online payment, and e-wallet are also available, though they may take 1–2 business hours to process.

Each payment method has a minimum deposit amount, typically between our welcome offer and our welcome offer. Maximum single deposits vary; check the deposit page for current limits. sahabat hk does not charge deposit fees, but your bank or wallet provider may apply their own charges. Deposits are credited to your account immediately upon confirmation, except for bank transfers, which may be delayed during weekends or public holidays such as Idul Fitri or Idul Adha.

Before you deposit, ensure that your account has passed KYC verification and that two-factor authentication is enabled. sahabat hk will not process deposits from accounts with incomplete verification, as this is a legal requirement. If you have questions about deposit status or encounter an error, contact our support team via email or live chat.

Access to football markets and other betting options

Once your account is funded, you can browse sahabat hk's full range of betting markets. Football coverage includes Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, Premier League, and international tournaments. Odds are updated in real time, and you can place bets on match outcomes, goal totals, player performance, and other in-play markets.

Beyond football, sahabat hk offers live-dealer tables such as blackjack, roulette, baccarat, and Dragon Tiger, hosted in multi-camera studios with professional dealers. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments.

All games and markets are available only to users in jurisdictions where such services are legally permitted. sahabat hk does not offer access to users in restricted territories. You are responsible for verifying that your use of the platform complies with the laws of your location.

Withdrawal process and account review

Withdrawals from sahabat hk follow a similar verification process to deposits. You can request a withdrawal to any of the payment methods you used to deposit — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your registered bank account. Minimum withdrawal amounts are typically our welcome offer, and maximum limits depend on your account status and the payment method.

When you initiate a withdrawal, sahabat hk's system performs an automated review to check for suspicious activity, such as unusually large withdrawals or rapid account changes. This review usually takes 1–2 hours. If no issues are detected, your withdrawal is processed and sent to your payment provider. Bank transfers may take 1–2 business days; mobile wallet transfers are usually instant.

If your withdrawal is flagged for manual review, a member of our compliance team will contact you via email or phone to verify the request. Do not be alarmed by this; it is a standard security measure. Provide any requested information promptly to avoid delays. Withdrawals cannot be reversed once they leave sahabat hk's system, so double-check the payment method and amount before confirming.

Customer support and account assistance

sahabat hk provides customer support via email, live chat, and a help centre. Response times vary depending on the channel and time of day, but we aim to address account-related inquiries within 24 hours. For urgent issues such as account lockouts or suspected fraud, use the live chat feature on the website or app.

Common account issues include forgotten passwords, email verification problems, and deposit or withdrawal delays. Most of these can be resolved through the self-service options in your account settings. If you need further assistance, our support team can guide you through password resets, resend verification emails, or investigate payment issues.

For legal or compliance questions, contact our legal team via the contact form on the about us page. For general feedback or suggestions, use the feedback form in your account dashboard. sahabat hk takes all inquiries seriously and uses your feedback to improve the platform.